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Officer, IT Operations

Company Asean-Works
Posted 25-03-2019
Closing date 25-06-2019
Term Full time
Category IT
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
− Follow up branches’ end-of-day closing and pre-check all pending transactions to be fixed as per guidelines from manager
− Execute COB processes in T24 system and ensure the system is available in accordance with SLAs
− Follow IT Operational Guidelines to operate COB and apply fixes or patches to production systems
− Run backups and execute scheduled and ad hoc maintenance scripts in conformity with established procedures or as needed
− Raise and propose solutions for issues related to COB tasks
− Propose new processes or guidelines to improve IT operations
− Escalate COB issues to IT Operations Unit Manager and work with TEMENOS support desk in resolving problems before branch network opens
− Monitor T24 services and report on the status of exceptions and corrective actions initiated
− Write daily report, progress report, COB checklist sign-off for activities executed at night and log all issues with updates on the status of each issue until closed.
Job Requirements:
− Degree in computer science and other related fields
− Minimum 1 year work experience in IT operations, IT support or similar
− Experience in Technical support, T24 system or other core banking system experience.
− Knowledge in Unix commands, Windows and strong Excel skills
− Good verbal and written communication in Khmer and English
− Good communication, flexible and able to work in Night Shift.
Contacts:
Contact Person
Website http://asean-works.com
Address 1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia
Phone 069 900 774 / 095 333 661
Email [email protected]