Recruitment in asia

Recruitment in cambodia

Free job in cambodia

Jobs in cambodia

Website job in cambodia

Job list in cambodia

Recruitment in asean

Training development cambodia

Positions in cambodia

Job search in cambodia

Human resource in cambodia

Full time job in cambodia

Call Center

Company Asean-Works
Posted 11-06-2019
Closing date 11-09-2019
Term Full time
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Entry Level
Job Responsibilities:
this role is responsible for answering phones to respond to orders, general customer inquiries, and customer complaints. Call center staff is required to project a professional FTB bank image through phone interaction by building a thorough understanding of the client’s service requirement and focus on providing best service quality to the clients.

Main Duties

• Answer calls professionally and respond to customer’s inquiries as quickly as possible
• Handle and resolve customer complaints
• Provide customers with products and services information
• Identify and escalate priority issues
• Produce call reports and report issue / problem to the supervisor in a timely manner
• Provide outstanding and consistent services to provide solution to customers
• Create and maintain an environment which is easy and friendly experience for customer through highly professional service level
• Research required information using available resources
• Perform other duties as assigned by the supervisor
Job Requirements:
• Bachelor Degree in Banking or related field
• Experiences in Call Centre operations
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony (Avaya System) and technology
• Being able to deal with all types of people
• Demonstrate superb customer service skills
• Excellent interpersonal and verbal communication skills
• Computer literacy and English language proficiency
Contact Person
Address A: 1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Chamkarmorn, Phnom Penh, Cambodia
Phone 069 900 995
Email [email protected]