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Customer Service Manager

Company Asean-Works
Posted 14-06-2019
Closing date 14-08-2019
Term Full time
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
 Reports directly to the Branch Manager
 Supervise the Greeter and activities at the Greeter Station
 Managing a team of Customer Service staff
 Opening of accounts
 Customer complaint and problem resolution,(including escalation as appropriate) and ensuring their no-recurrence
 Responding to customer inquiries
 Staff training to ensure the highest standards of service and professionalism from all Branch staff working with the Branch Manager and all Direct Reports to the BM
 Review branch customer service procedures, policies and practices with a view to ensuring their relevance and a superior customer experience with each transaction and customer visit
 Ensuring all branch staff are up to speed with the Bank’s promotions, products and services
 Build community with Branch customers by organising and participating in community activities and events
 Collect, collate and analyse branch MIS for productivity and service tracking
Job Requirements:
• 4-5 years of relevant &/or related experience as Customer Service Manager
• Working knowledge with computers & banking applications/software
• Excellent communication & interpersonal skills (with English language skills preferably)
• Customer satisfaction orientation & sales competencies
• Ability to work in a goal oriented TEAM environment
• BSc degree in Finance, Accounting, Economics, Business or a related field
Contact Person
Address A: 2nd Floor KEY Real Estate Building #108 ABCD, Mao Tse Toung, Toul Tompong II, Chamkarmorn
Phone 069 900 995
Email [email protected]