Senior Relationship Manager

Posted 06-11-2017
Closing date 01-01-2018
Term Full time
Category Banking/Insurance
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
• Developing and actively seeking referrals from existing and new customers.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.
• Meeting/exceeding customer expectations through superior customer service.
• Marketing products to increase the lending and deposit portfolio.
• Ensuring account strategies and structured call programs are developed and monitored for progress.
• Provide coaching and guidance to enable team members to meet agreed goals.
• Provide regular feedback, encouragement and maintain open communication.
• Ongoing professional, technical development and training of self and team members (if applicable) and provide opportunities to apply new skills.
• Agree challenging daily and weekly referral targets for yourself with the Head of Department.
• Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance.
• Keep a close eye on your local competitors – what they do and how they perform. And, plan to gain market share.
• Keep up to day with ABA’s products suite and marketing campaigns to ensure superior services provided to clients.
• Develop and implement effective customer retention strategies.
Job Requirements:
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Sound sales and negotiation skills in particular.
• Sound written and verbal communication skills.
• Attention to details.
• Experience in managing relationship of business customers.
• High degree of self-motivation and excellent interpersonal skills.
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