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Full time job in cambodia

Operation manager $400-$800

Company Crown Resorts Co., Ltd.
Posted 19-08-2019
Closing date 18-09-2019
Category Design
Location Poipet
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
- Review, analysis and improve organizational workflow / processes (operational policies and procedures)
- productivity and efficiency of operations
- idea to improve quality of customer service & food
- Work with internal maintenance team & construction team to oversee projects progress
- Follow up on improvement comments given
- Implement delivery service for all our shops (e.g. WeChat QR code marketing)
- Assist our group Chef Head to implement changes and improvement
- To promote safe and healthy work environment by establishing standards
- Overseeing supply chain procedures, inventory, distribution of goods, facility layout, warehouse efficiency (HQ warehouse & shops warehouse)
- Monitor whether our business units achieve their KPIs (all KPIs except sales figure)
- Manage restaurant’s good image & suggest ways to improve it (e.g. standard uniforms & name
tags of the employees)
- Control operational costs & identify measures to cut cost / wastage
- Give suggestions to improve our businesses sales (e.g. birthday package bundling)
- Understand how POS system works in every shop, its limitation improve the system with IT
- Food testing – organize, take photo & follow up with launching (prices, pairing etc) Customer service
- Give guideline for proper customer service practices
- Feedback form management (e.g. collection) & follow up
- Complaints handling (between shops & customers)
Recruiting, Training & Appraisal
- Help & facilitate the shop manager for their staff appraisal (yearly or biannually).
- Assist HR to hire, interview & handle disciplinary issues Research
- To understand the market in Poipet & the spending power of people here
- Research & compare competitors’ prices in Poipet (e.g. restaurant, supermarket etc)
- Find out how other businesses in Poipet do marketing promotion (can share information to shop manager monthly)
To enforce the best practices of the operation
- Whether air-con & lights are switched off during non-working hours?
- Check whether reply on their Mobile phone’s WeChat, Line, FB
- Help download music (English, Chinese, Khmer Thai songs) ; help business unit to play it on
their speakers (if they have)
Job Requirements:
- Able to adapt working in a challenging & fast-paced environment
- Have good planning & negotiating skills
- Have good communication & customer service skills
- Have strong drive, energetic & professionally ambitious
- Have self-discipline, able to work independently & also in a team
- Able to deal with numbers (accounting & calculation skills)
- Creative have a strong attention to detail, solution oriented
- Patient reliable
- Have a confident & outgoing character, able to work under pressure
(Note: Strictly no Fresh Graduates for this position)
Contact Person
Address National Road No.: 5, Kbal Spean Village, Sangkat Poipet, Poipet City, Banteay Meanchey Province.
Phone 015-952-233, 097-947-0547, 099-408-930
Email [email protected]