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Customer Relation Representative

Company LOKA Food & Beverage
Posted 13-09-2019
Closing date 22-09-2019
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire 3
Job level Middle
Job Responsibilities:
- Work day : Monday to Saturday
- Work time: 8:00 ~17:00 / 8:30~17:30
- Gross salary : 200$-300$ (negotiate)

** Job description
- Mission: To tighten the relationship with current clients and maximize the productivity of our Sale and Marketing Team

- Handle all daily order from clients and confirm ordered item and enter information to order form
- Receive a direct call from the clients and respond to the client’s inquiry
- Follow up the client with daily order by mail, call or SNS of order information
- Collaborate and communicate with other departments on daily basis
- Check inventory with stock controller and purchase to make sure that the requested product is available
- Feedback to clients if there is any updated information about the daily orders
- Proposal to clients if there is any alternative items or offers which is appropriate to the clients
- Maintain and enhance the relationship with clients
- Closely work with sale & marketing team to receive purchasing order from the client
- Verifies the customer information is correct and up-to-date
- Review orders with accuracy and completion
- Internal office work supportive for Sale and marketing team, daily operation support
- Additional tasks depending on your characteristics

** Benefit:
- To learn the aspect of international business management
- To increase communication skill with local and foreign client
- To work in a challenging environment with a strong commitment teamwork
- To improve English communication skill in daily usage
- Bonus attaining goal
- Mobile phone, Laptop to be provided
- Company annual trip
- Monthly party
- Staff Birthday Party
- NSSF will be provided
- Pay raise after probation period
- Company evaluation 2 times per year
- 4 days off in a month and Public Holiday according to Cambodia Labor Law
- Annual Leave 18 days a year from 2nd year of working
Job Requirements:
- Under 29 years old
- Language : English (fluent) / Khmer Native
- PC skill : MS office(Word/PPT/Excel) , High level of searching ability

** Job Request (MUST)
- Eagerness to understand action policy and challenge for the fulfillment
- Imagination and assumption skills when you’re working
- Hold a Bachelor Degree
- Able to use Microsoft Office (Word, Excel, PowerPoint, Internet)
- A good command of English
- Ability of logical thinking and independence
- Positive, socialized and good communication skills
- Physically healthy
- Hard-working, self-motivated and fast learner

** Job Request(WANT)
- An intermediate/good command of Chinese *Advantage

** Hiring flow
- 0 Step: Paper test
- 1st Step: Interview with Manager, HR representative, and Department Representative
- 2nd Step: Interview with CEO and HR representative
- 3rd Step: Selected to join us in actual Operation for three months (first of the first three months is trial period and the next two months is probation period)
Contact Person
Address No.12, ST.490, Sangkat Phsar Doeum Thkov, Khan Chamkarmorn, Phnom Penh
Phone 023 966 313 / 089 777 445 / 089 777 653
Email [email protected]