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Call Center Officer(CCO)

Company Asean-works
Posted 06-04-2018
Closing date 06-07-2018
Term Full time
Category Marketing
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
- Receive call from customers from both call and email.
- Provide customer assistant for first level support on ATM and E-banking product.
- Handle customer compliant and dispute resolution and call log.
- Facilitate between customers and related branches and departments to resolve the issues from customers.
- Provide customer service to staff and escalate the issue to involved party if required.
- Follow up every issues and complaints to related branches and departments to make sure that all the issues are solved with satisfaction level.
- Be Responsible for inbound and outbound call and respond to customer inquiry about products and service, term and condition, location, etc.
- Prepare daily report to branch about the customer’s request.
- Prepare consolidate monthly report on customer call.
- Monitor the call center system to make sure that the call center operation is working smoothly.
- Prepare, update and monitor the customer relationship management (CRM) to provide the good customer service to customers.
- Perform other duties from time to time as assigned.
Job Requirements:
- Effective and professional communication skill.
- Strong customer focus and relationship building skill.
- Complaint management and problem solving skill.
- Fluent both oral and written Khmer and English language.
- Previous experience in financial industry in sale and customer services/call center is a plus.
- Knowledge in ATM and Mobile banking is a plus.
- Proficiency of computer Ms. Word and Excel.
- Available to work at Flexible NighTime Shift.
Contacts:
Contact Person
Website http://asean-works.com
Address Located at 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn, Phnom Penh.
Phone 012 846 222/095 555 682
Email jobs@asean-works.com