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Full time job in cambodia

IT Technical Support Specialist

Company Asean-works
Posted 19-05-2018
Closing date 19-08-2018
Term Full time
Category IT
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Entry Level
Job Responsibilities:
- Response to user requests and provide resolution via phone, in person, or remotely.
- Act as first point of contact.
- Use a multitude of different troubleshooting mechanisms to resolve issues in a timely manner.
- Activities require interaction with application software and operating systems to diagnose and resolve problems.
- Resolve problems quickly when possible, following established procedures
- Solving printer and print queue administration issues.
- Ability to multi-task and prioritize a broadly ranging set of responsibilities daily and long-term.
- Escalates incidents / service requests as appropriate.
- A strong understanding of company-specific applications and technologies.
- Document issues and resolutions.
- Must be able to work flexible work hours including nights and weekends in urgent cases.
- Implement and convey company policies to users.
- Any other tasks assign by supervisor.
Job Requirements:
- BA/BS Degree or equivalent work experience
- 1+ years of experience in an technical support / IT help desk role
- Expertise in standard desktop hardware and software and the ability to resolve user issues.
- Desktop networking support skills are necessary.
- Familiarity and prior usage of Windows operating systems, Microsoft Office applications, networking, PC hardware, wireless technology management, basic - wiring, Active Directory, video conferencing, web-based applications and remote support.
- Traveling between sites location within Phnom Penh is required.
- Ability to work in a high volume fast paced environment required.
- Strong Windows 7/10 support and troubleshooting skills required.
- Experience working in a Microsoft Active Directory environment required.
- Documentation skills required.
- Experience with Mac OS X, iOS and Android will be considered as an advantage.
- Strong communication skills in English (both written and spoken).
Contact Person
Address 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn.
Phone 012 846 222/095 555 682