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Application Support Officer

Company Asean-works
Posted 21-06-2018
Closing date 21-09-2018
Term Full time
Category IT
Location Phnom Penh
Salary 400 USD -- 350 USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
 Serve as the first point of contact for helpdesk support seeking technical assistance over the phone, email or verbal;
 Determine the best solution based on the issue and details provided by helpdesk support;
 Direct unresolved issues to the next level of support personnel or technical personnel
On-time general troubleshooting on databases and applications;
 Work closely with support team and development team to solve problem related to systems;
 Well understand our credit system on loan, savings, reporting and nature of our business and process;
 Follow-up and update system status and information;
 Strong team work and interpersonal skills;
 Perform other tasks assigned by supervisor;
 Conduct user acceptance test (UAT) process for new system development, customization and upgrading;
 Attend Business Verification Test (BVT) as needed;
 Minimize user’s complaint on system functioning and performance;
 Be able to work with VisionFund’s partners and regulator;
 A broad understanding of technical IT issues to enable discussions with internal and external technical specialists;
Job Requirements:
 Bachelor degree in computer science or in related field;
 At least 1 year experience in system support and end user support;
 Knowledge in programing language such as ASP.NET(C#), Java, HTML, CSS, JavaScript, SQL script;
 Well understand in data interchange technology such as XML and JSON;
 Knowledge in database design and development such as SQL Server/Oracle, and SQLite;
 Good understanding of computer systems, mobile devices and other tech products;
 Strong interpersonal skills and communication skill;
 Must have good communication and interpersonal skills;
 This person must recognize that much of the work is completed without direct supervision;
 Requires to work until night time if system is failed or there is special request;
 This position may be asked to travel inside and outside country.
Contact Person
Address 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn.
Phone 012 846 222/095 555 682
Email [email protected]