*Specialist, Group Operations (01 Position Based in Phnom Penh) Key Responsibilities: - Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency - Deliver persistency targets - Develop client relationship as part of client servicing and persistency management - Handling application submission, account check list, pre-underwriting, contract - printing, commission release, new account set-up - Responsible for renewal premiums billing, unsettled premiums, and refund unused premium. - Coordinate claims adjudication - Provide operations support, including but not limited to billing and collection, system and data management, client relationship management - Implement changes in the terms and conditions of the policy contract according to clients’ requirements - Identify improvements in processes and services. - Ensure compliance with billing & collection and group administration guidelines, - MLATF, KYC, audit requirements and Risk Management. - Ascertain proper workload distribution, provide technical guidance to junior staff, equip team with proper skills through participation in company training/development programs, and develop a second in line in Group Admin. - May be assigned other duties/responsibilities from time to time from management

**Qualification: - Bachelor degree in Business related field is preferred - Over 2 years combined working experience in Customer Service, Process Improvement, Decision - Making, Process management, Developing Standards - Customer service background - Computer literate in MS Word, Excel and PowerPoint - Possess customer-oriented personality - Excellent interpersonal, communication and problem solving skills - Demonstrate initiative, commitment, and responsibility - Attention to details and accuracy Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before before 10-July-2017. Only shortlisted candidates will be contacted.

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