Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships Prepares daily work schedule to meet occupancy demands and room turn Analyzes daily room turn and makes staff or procedural adjustments as necessary Manages Housekeeping Rooms personnel Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed Maintains close contact and ensures good communication with Team Members Investigates guest complaints and takes corrective measures Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect Interviews and makes recommendations regarding hiring of personnel Provides training for Team Members regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks Provides Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture Other duties as assigned

Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations Issues all Room Attendant & House Person keys MUST HAVE PRIOR HOUSEKEEPING SUPERVISOR EXPERIENCE IN A HOTEL ENVIRONMENT One to three years of management experience in large, fast paced, hotel housekeeping environment Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria Effective management, leadership, organizational, and communication skills Able to read and interpret documents Able to work with and apply mathematical concepts Able to write routine reports and correspondence Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Able to speak effectively before groups of guests and hotel Team Members