• To ensure the most effective and efficiency on complaint handling. • To maintain sales order on time delivery and coordination with all cross functions for timely delivery. • To build productive communication with customers and to determine the specific problem must be escalated to which cross function within timely manners. • To liaise with other cross functions, in order to keep them inform and involved in creating solutions to problems. • Be available for working as shift rotation and to fulfil order from the customer during the none operation period of call centre.

• Bachelor degree of Business administrator in people management • Senior level of handling customer experience and coordination skill. • Customer oriented mind • Verbal communication skill • Fast initiative and action on problem solving • Proficient in Microsoft Office (Outlook, Word, Excel and Power Point), Adobe Acrobat and Social Media web platforms; • Good planning & organizing skills