- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. - To have a complete knowledge of the hotel product, including room types, rates, relative featuresand facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. - To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times. - Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. - To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. - To develop a close and harmonious working relationship with all hotel departments. - Conduct daily shift briefings/meeting’s and pass on all information to team-members. - Working with Others: o They always try to anticipate and exceed the needs of customers and colleagues o They use their own initiative and good judgement to solve problems in a calm and efficient way o They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team o They act with personal professionalism and integrity at all times •Taking Responsibility: o They always conduct business honestly and fairly. They keep sensitive information confidential. o They can prioritise their workload effectively and be organised and structured at work o They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision. o They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy. •Delivering Results: o They are committed to meeting and exceeding all performance standards o They constantly look to develop their own professional skills and abilities o They perform job tasks in line with established policies and procedures o They always try to provide a top-quality experience to all our guests.