As a Guest Service Chines Speaking you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative; suggesting alternatives that meet guest needs, ensuring their delight with their experience.

• Chinese- both written and spoken / Good English >Vocational School in hotel management • Previous experience in Front Office is preferred • Good understanding of Front Office Systems • Good communication skills