Supervise the daily operations and staff at a spa. Monitoring and insuring standards are met and guests are satisfied. Report all concerns in a timely manner. Duties & Responsibilities 1. Training Staff in Operation and Guest Service Skills; a. To assist in the recruiting and training of the Spa Staff b. To create programs in regards to on-going English Training c. Continually monitoring pronunciation and explanation of treatments and dialogues d. Monitors Guests relation skills, up selling techniques and telephone skills e. Monitors style of service in relation to standard operational policies and procedures f. To provide periodic updates to training manuals, and training references, plans, staff schedules, guest service, operating standards and procedures 2. Reporting to Residence Manager, compiling and submitting in a timely accurate manner; Financial Reports a. To oversee the summary of daily financial reports and insure accuracy. Personnel Reports a. To oversee the weekly Personnel Reports and insure accuracy b. Compiles documentation of holidays, sick leave, vacation days and day off c. Prepare and submit disciplinary forms as needed accurately tracking verbal and written warning for violation of policy and/or procedures Inventories Reports a. To oversee the inventory of operational supplies and re-order in a timely manner b. To oversee the inventory of Retail Goods and re-order in timely manner c. To be responsible for the storage of operational and retail supplies, reporting loss or spoilage. d. Monitor cost effective usage of all Spa related materials and assets. Spa Reports a. Compile duty check list for staff and make sure they are completed in a timely manner. b. Maintain monthly reports on popular times for Guest Service, popular treatment choices, Capture Rate, Guest demographics Residence Manager a. Submit incident reports when unusual occurrence happen, or events needing follow up b. Weekly submit a written report addressing. c. Any problems at the Spa, with a Guest, with a Department at the hotel or hotel staff d. What is being done to address and fix the these problems e. How Residence Manager can assist with problems f. Goal and accomplishments from the week g. Goals set for the following week h. Summary of sales, capture rate and ability to meet guest requests 3. Co-ordinate Spa Staff a. Works with Residence Manager to insure the proper number of staff for operations. b. Insure scheduling meets demand for services c. Insures schedules are clearly written and posted in timely manner d. To manner receive Spa Treatments from staff and evaluate performance e. One to one meeting by monthly basic 4. To interact with Guests and set examples for service in relation to a. Dealing with guest complaints b. Conducting Spa tours and Travel Agent Site inspections c. Arranging and assisting with Journalist visits and photo shoots 5. Maintain Communication a. To set up and maintain open communication with the staff by conducting daily briefings b. To monitor a communication log for all employees to receive update information c. To lead daily meetings with therapist d. To prepare and submit accurate and timely reports regarding Staff disciplinary e. Evaluate Spa performance on a daily basis and take actions when spa services are slow f. To insure cleanliness of spa is maintained g. To up keep attractive retail displays h. To evaluate and guide staff as needed to improve their skills and performance.

1. Male/Female 2. Strong in leadership and motivation, negotiation and communication and interpersonal skills. 3. Degree in Tourism and Hospitality Management or Business Management. 4. Good command in English. 5. Computer Literacy (Ms. Word, Excel, Outlook,Room Master) 6. Over 3 years’ experience as Spa Manager