 Greeting guests and responding to questions

 Answering the telephone client enquiry

 Consulting passenger on travel arrangement

 Issuing and re-issuing of tickets.

 Ensuring reservations and ticketing policies and procedures are correctly implemented

 Processing client sales transaction

 Conducting cross-sell and encouraging beneficial service add-ons

 Processing of ticket refunds

 Handling customer complaints in a calm and professional manner

 Sales Reporting

 Bachelor’s degree in hospitality and tourism management or a related field

 Certificate in Reservation and ticketing from Sabre system

 Minimum 1year experience in ticketing

 Confident and dynamic personality.

 Good writing, communication, and presentation skills

 Computer Skills: MS. Office / Email / Internet

 Good command of communication in English is spoken & written