Sales Activities

- Ensure appropriate efforts are expanded on the solicitation and development of local and

international corporate and accounts defined in the assigned portfolios.

- Keeps a good record of top 30 accounts from the above sectors and establish business

development plans for such top room nights generating companies.

- To actively solicit new potential accounts within areas assigned.

- Engage with bookers, influencers and decision makers to maintain a good client

relationship and to solicit for future businesses.

- To participate actively in sales blitz as directed by Director of Sale

- To be fully aware of the potential and buying decisions of all key accounts, competitive information on rates and volume to allow for specific strategic planning related to such accounts.

- Under the DOS analyze market changes and implement programme to meet the changes.

- Ensures that all site visits conducted and handled in the most professional manner and

effectively.

- Full capable of making decisions on rate and room block commitment through effective

analysis of programme history and hotel marketing strategy or budget.

- Ensure that one-stop shopping concept is applied at all times for any lead generated for

convention business.

Meetings

- To attend or chair (as and when required) daily morning sales briefing.

- To attend or chair (as and when required) weekly Group Resume Meeting.

- To attend or chair (as and when required) bi-monthly Sales Department’s Meeting.

- Attend monthly Review Meeting (Sales Manager’s).

- Attend (in absence of DOS) Department Head meeting.

- Attend (in absence of DOS) Operations meeting.

- Attend or chair (in absence of DOS) Sales coordinator meeting.

Entertainment and Site Inspection

- To actively arrange 4 entertainments per week

- To actively arrange 2 site inspections per week

Standard Task – Weekly or Monthly Report

- Weekly sales call plan via Opera Sales and Catering

- Weekly Sales Manager’s summary report

- Weekly complete activity and to do detail report

- Monthly Sales month end report

- Monthly reconciliation, actual report

- 3 Months action plan

- To report key competitive activities and special programmes or packages in the market

Administration

- To respond to all enquiries within 6 hours and overseas enquiries 24 hours. Effective

follow-ups are to be conducted for such enquiries.

- To effectively utilize the standard forms and letters to ensures that such forms and letters

are presented in a most professional manner.

- To maintain an effective account and account management through Opera and to be

fully competent with operating Opera Sales and Catering system.

-  To ensure that all data input in the Opera Sales and Catering is accurate and updated.

- Traces on accounts and bookings are logged into Opera Sales and Catering daily and

ensures that traces are acted upon timely and thoroughly.

- To ensure that corporate rate letters, correspondence and other important documentation

are prepared in a meticulous detail and presented in the most professional manner.

- To ensure that group resume, long stay memo, site inspection memo, and others

important information is distributed to support department in a timely manner.

- To effectively use all available sales tools.

- Competent with basic computer software.

- To assist in the preparation of annual business plan.

Coordination

- Work closely with all levels of the sales team to ensure that the sales team works

effectively with the events team and other departments.

- Ensures that all sales staff are fully trained based on the department’s standard and are

competent in executing their respective job roles.

- Ensure all employees maintain an update awareness of hotel product knowledge, current

promotion, policy changes and appreciate internal communication.

- Provide honest and appropriate feedback for the performance of subordinate and itself.

- Ensures that all guest’s profile, requirements and other important information are

distributed to related department or sections in a timely manner.

- Ensures that all account notes in the system are accurate and constantly updated.

- Ensures that departmental procedures and policies are followed by all colleagues.

- Ensures that department’s service task is being practices and uphold by all sales staff.

- To ensure that all outgoing and internal correspondences so conducted by the team are

of quality and standard set by the department and management.

- Keep a good communication with Sales Manager’s on the development of MNC or RFP

approved accounts and area of coverage.

- Maintains all client and event files according to the standards required.

- Keep a good communication with department head on any development of the approved

RFP account, RFP inclusion and with Events Manager’s on client’s who have event and banquet business potentials for the hotel.

- Meet with corporate companies’ decision makers to maintain a good client relationship

and to solicit future room and events business.

- To assist with incoming telephone calls with the department.

- To be constantly aware of hotel’s occupancy and average rate.

- To conduct joint sales call with manager’s to selective accounts.

- Fully competent with providing clients with hassle-free experience.

- Full capable of rate negotiation and room block reviews through effective analysis of

programme and client history

- To work closely with all clients in providing recommendations to ensure that all

programme are handled professionally.

- Full capable in handling and solving problems arising from client.

- To establish and maintains an effective working relationship within the department, with

all other department in the hotel.

- To assist in developing packages for promotions in the media, electronic distribution and

website.

Periodic Duties

- Attend all functions hosted by the hotel.

- To effectively use all the available sales tools

- To participate effectively in sales blitz as directed by DOS.

- To conduct sales call or attend trade shows overseas as and when assigned.

- To assist in preparation of annual business plan.

- To provide constant ideas and recommendations on how to better service the accounts,

account management and conversion.

Other standard responsibilities

- To establish and maintain an effective working relationship within the department and

with all other departments in the hotel.

- Establishes and maintains effective employee relations.

-Maintains the highest standards of professionalism, ethics and attitudes toward all hotel

guests, clients and associates.

- Maintains professional business confidentiality.

- Performs related duties and special projects as assigned.

- Fully responsible for recording and maintaining accurate room rates and guest’s

preference.

- Maintains the highest standard in grooming.

- To ensure the cleanliness of workplace and its surrounding area.

- Performs all duties and responsibilities in a timely and efficient manner in accordance

with established hotel policies and departmental standards

- Under the guidance and supervision of the DOS, to be responsible for the general

discipline and conduct of all staff in the department.

- Reading, writing and oral proficiency in English & Chinese languages.

- Must have a thorough knowledge in job task assigned.

- Must be willing to work a flexible schedule in order to accomplish all responsibilities and

task.

- Must be able to assist in guiding and maintaining a sales team towards achieving the

department’s goal

- Must have a high degree of professional integrity and be able to work in prudent and

organized manner.

- Responsible self-starter, capable of handling multi-faceted projects and working under

pressure.

- Team player who values teamwork, has a good team building skills and is able to

communicate effectively with all levels of employees.

- Personal and pleasant to deal with Tactful, discreet, reliable, sensitive and diplomatic.

- Guest-driven, friendly, fair and approachable.

- A proactive problem solver.

- Nurtures and develops employees, encouraging innovation.

- Good health physically fit. Excellent personal grooming and personal presentation.

- Understands and respect local culture, able to adapt to changing environment.

- Willing to work long and irregular hours, frequently unsociable hours and public holidays

when required.

- Working: Mon-Fri, 8.00AM-6.00PM