• Meets and Greets Customer and always remains calm and composed

• Ensure all Customer Download App HG1 and booking service (KPI)

• Maintaining great relationships with all the other departments.

• Attend to customer complaints instantly and priorities the solving of same involving Reception Manager in each case.

• To maintain a friendly approach in pointing out to the customer what the menu price on his/her car will be, using the props supplied for my use.

• Ensure that the Service Core processes are maintained.

• Achieve the desired CSI ratings through deliverance of excellent customer service

• Contact each customer three times daily to keep them posted on progress and by using the supplied control sheet.

• To either email the customer or visually show him/her what the scope of the repair involves using the link.

• Achieves the targeted upsell figures for the measured period (KPI)

• Bachelor degrees of Automotive engineering or Technical certification of Automotive field or equivalence,

• Smart and well presented in appearance and personal hygiene.

• Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.

• Ability to access and pass information to other staff and to log onto paperwork and working documents.

• Ability to calm and manage distressed and otherwise difficult customers in an effective manner.

• Training in telephone answering techniques.

• Competency in numeracy and literacy.

Training in workshop computer systems and workshop loading systems.

• Can work on flexible shift and under pressure