 Ensuring staffs in at the branch level meet/exceed customer expectations through superior customer service, including achievement of serving time targets for both telling and sales areas.  Contributing to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.  Driving the sales and service team to marketing products to increase the public awareness of the branch, products and services to increase public’s trust to the branch.  Ensuring key accounts of the branch are well serviced; immediately report to direct manager in case any potential loss of key account is observed.  Ensuring that all policies and procedures are followed by staff members and forms are ready-to-service and put in order.  Ensuring all staff have a good appearance and are in uniform daily. Further, ensuring that the service standards of ABA Bank have been fully followed by branch’s staffs.  Providing induction training for new comer, regular feedback, encouragement and maintain open communication at workplace.  Arranging staff training needs by working with the relevant Departments and ensuring /encouraging staff to attend  Agree challenging targets for yourself with direct manager. Regularly evaluate these targets – when results fall short of targets, understand why and agree what to do differently to improve performance.  Keep a close eye on your local competitors – what they do and how they perform. And, inform to direct manager  Keep up to day with ABA’s products and marketing campaigns to ensure superior services provided to clients.

 Organizational and time management skills  Ability to work effectively in a team environment  Sound sales and negotiation skills  Sound written and verbal communication skills  Experience in managing a team work and portfolio of business customers  Understanding of economic climate and impact of country factors on customer’s business as well as the bank  High degree of self-motivation and excellent interpersonal skills  Understanding of banking products and services  Practical knowledge of operational risk and compliance with policies and procedure adhered by a branch’s staff  Sound understanding of the banking industry’s performances.