- Welcome the guests warmly - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful at all times. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Check all report and supporting to make sure all things are correct. - Process all payment types such as room charges, cash, checks. - Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges - Sell a room/accommodation to guests without reservations based on availability - Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages - Complete the Room Rate Variance Report

- Follow all company policies and procedures - Positive attitude, good personality, honesty, good team work - Excellent communication skills, friendly -Good spoken & written English, others language are plus.. - Computer skill Word, Excel, Internet Email. - Welcome and acknowledge all guests according to company standards - Anticipate and address guests' service needs - Assist individuals with disabilities; thank guests with genuine appreciation - Speak with others using clear and professional language