- Develop business plan and implement client success programs. - Analyzes the business challenges, practices, needs and requirements of clients to uncover needs and opportunities and proposes additional/new projects or service products. - Lead account service team to help them achieving company’s goals - Updates and provides all necessary accounts information to support business decisions - Works closely with different departments on new/existing accounts for smooth transition and workflow to ensure that project deliverables are in line with clients’ requirements - Become an expert in identifying challenges that our clients face - Leverage your creativity, intellect to advance our company’s vision - Proactively monitor results of your team’s projects and pivot strategy based on feedback and results - Continuously coach your team to build and facilitate ongoing relationships with existing clients - Identify new opportunities within the client’s company to drive and increase revenue - Assist Account Service Team in creating client communication materials focused on acquiring new clients and maintaining strong relationships with existing clients - Setting up meetings with clients and other agency staff; - Working with the account service director to brief media, creative and research staff, monitoring, production, event management, and digital media and assist with the formulation of marketing strategies; - Handling budgets and managing campaign costs; - Other duties assigned by management

- Bachelor or Master Degree of related field - At least 5-7 years of progressive related work experience - Proficiency in English language or Chinese is an added advantage - Experience developing and leading other account managers - Demonstrated experience managing multiple projects simultaneously - Accurate with Computer skills (Advanced MS Word, MS Excel, and MS PowerPoint) - Good interpersonal skills and communication skill - Clear and articulate verbal and written communication - Conflict resolution and problem solving skills - Critical thinking skills