We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Main responsibilities: • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Perform Cash-in, Cash Out for customer and partners who walk into company store and/or branches. • Assist line manager of managing company store and/or branches with efficiency • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

• Bachelor Degree • Proven customer support experience • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively