• Present the utmost professional appearance and attitude at all times, and maintain an excellent standard of customer service. • Ensure a safe environment for both staff and guests to operate in. • Creative idea and the abilities of Innovation. • Ensure accurate and timely Health and Safety/quality audits are conducted. • Responsibility for the ordering and tracking of all the operation equipment. • Ultimate responsibility for the maintenance, repair and security of the Activity equipment and the appearance of Activity sites to ensure the meeting of guest expectations. • Formulate action plans to prevent and resolve problems. • Set up and monitor Key Performance Indicators. • Create and implement a comprehensive multifaceted working activity programme. • Develop positive working relationships with all departments. • Train, motivate and appraise the active team to ensure the highest levels of instruction, and coordinate and deliver a training programme assuming responsibility for the development of the staff. • Deal appropriately and according to procedure with any grievance and disciplinary issues.