• Handle customer inquiries both by telephone, email and other means of communication • Manage large amounts of inbound and outbound calls such as and not limited to Customer welcome calls, premium due, and past due reminder calls in a timely manner • Answers customer inquiries by providing valid and accurate information on a first call resolution • Follow company’s call “scripts” when handling different types of calls • Identify customers’ needs and provide solutions and/or alternatives if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met • Build relationships and engage customers by taking the extra mile to provide pleasant customer experience • Maintains call center database • Provide customers with product and service information • Enter new customer information into system • Update existing customer information • Follow up customer calls where necessary • Document all call information according to standard operating procedures • Complete call logs • Produce call reports • Other tasks assigned by management

• Bachelor’s degree • A minimum of 1 to 3 years experiences in Customer Service • Strong service delivery customer focus & result oriented • Ability to meet the client’s requirements and being able to maximize relationships profitability • PC literate in MS Office, including Word, Excel, PowerPoint • Mature with strong personal drive • Strong customer focus and follow-up skills • Strong communication and interpersonal skills • Good command of spoken and written English and local language • Responsible and demonstrated ability to work under pressure Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 20 February 2018. Only shortlisted candidates will be contacted.

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