• Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency • Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients • Handle application submission, new account set-up, pre-underwriting, client data entry, client data maintenance/reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports • Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting • Provide operations support including but not limited to MIS reporting, system enhancement, client relationship management • Identify improvements in processes and service • Develop client relationship as part of client servicing and persistency management • Handling application submission, account check list, pre-underwriting, contract printing, commission release, new account set-up • Responsible for renewal premiums billing, unsettled premiums, and refund unused premium. • Coordinate claims adjudication • Provide operations support, including but not limited to billing and collection, system and data management, • Implement changes in the terms and conditions of the policy contract according to clients’ requirements • Identify improvements in processes and services. • Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and Risk Management. • Ascertain proper workload distribution, provide technical guidance to junior staff, equip team with proper skills through participation in company training/development programs, and develop a second in line in Group Admin. • May be assigned other duties/responsibilities from time to time from management

• Bachelor degree in Business related field is preferred • Over 2 years combined working experience in Customer Service, Process Improvement, Decision Making, Process management, Developing Standards • Customer service background • Computer literate in MS Word, Excel and PowerPoint • Possess customer-oriented personality • Excellent interpersonal, communication and problem solving skills • Demonstrate initiative, commitment, and responsibility • Attention to details and accuracy • Service vendors, business partners • Policy owners • Insurance Advisor/Specialist