** Role and Responsibilities - Report to work in good time before commencement of shift. - Develop a thorough knowledge of rooms configuration – locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotion etc. - Greet guest courteously upon arrival. - Answer all telephone calls in a courteous and efficient manner - Responsible for obtaining proper payment details and other registration information from the guest. - Assign adequate room as per reservation and request from guest. - Flexible with time working – can able to stand by for another team in case (day off, urgent day off) - Prepare key wallet, with room number, shuttle bus schedule. - Explain and room key and wish a pleasant stay. - Promotes all information about in-house restaurants and facilities by using up-selling and suggestive selling techniques. - Enter the guest details in the guest profile in computer, with any special requests when applicable. - Keeps an accurate room status at all times - Handle complaints efficiently and promptly - Handle guest needs, inquiries and request - Update the FD log book in which all essential information and of Resolve guest complaints, without involving Shift Leader if possible. When needed, refer the matter to the Shift leader or DM. - Report all complaints and/or comments to Management - Handle guest check-out according to hotel procedure, to ensure correct payment. Know and understand the importance of correct procedures regarding cash payment, credit card, cheques, foreign currency and billing. - Handle walk-in reservation if Reservation Office is closed. Seeking for permission with Supervisor if needed. - Maintain the Front Desk area and back office clean and tidy. - Keep hotel information confidential at all times

** Requirement - Required qualifications: To perform above essential duties to a satisfactory standard, the requirements listed below are representative of the knowledge, skills and/or abilities required. ** Education: Graduated or studying of Hospitality and Tourism or equivalent certificate. ** Experience and Skills: - Experience in similar type of work with hotel and other institutions of at least one year; - Good skills in administrative affairs; - Knowledge of hotel and hotel operations; - Ability to establish and maintain effective working relationships with co-workers, supervisors, stakeholder and suppliers; - Demonstration of effective verbal, presentation and communications skills; - Computer proficient in Ms. Word, Excel, Spreadsheet, PowerPoint, Outlook and the Internet; - Ability to work independently, under pressure, and after-hours. ** Language Skills: Good English language is mandatory with the ability to speak, read and write clearly and accurately. ** Attitude: - Hard working, motived, and well- groomed; - Positive attitude toward learning, problem solving, team work; - Creative, innovative, and assertive; - Strong commitment and result oriented. - Friendly and flexible