- Helping to develop and implement a customer service policy for an entire organization. - Finding ways to measure customer satisfaction and improve services. - Managing a team of customer services staff. - Be able to have strong communication skills in dealing with people - Handling face-to-face inquiries from customers. - Investigating and solving customers' problems, which may be complex or long-standing problems - Handling customer complaints, solve problems and ensure to provide exceptional quality services to customers and residents or any major incidents. - Developing feedback or complaints procedures for customers to use. - Improving customer service procedures, policies and standards for organization or department. - Meeting with other managers to discuss possible improvements to customer service. - Other tasks assigned by management **Salary budget: From 800 USD to 1,000 USD according to background and experience.

- Hold Bachelor degree or Master degree in Business Administration or a similar fields; - Have one or more years of working experience in real estate/private Company; - Have strong customer service, facilitate/communication, negotiation and problem solving skills or related experience - Good oral and written in English and Chinese, Japanese is a plus - Good documentation Skill; - Good computer literacy especially MS Office; - High commitment and be able to work under pressure; - Able to work at weekend (Off day will be arranged among weekday) **Working Hour - From Monday to Sunday with 2 days Off ( Rotation) - 9:00 to 6:00pm (1 hour break) - Lunch Allowance - Public Holiday follow with Ministry of labor calendar