• Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency • Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients • Handle application submission, new account set-up, pre-underwriting, client data entry, client data maintenance/reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports • Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting • Provide operations support including but not limited to MIS reporting, system enhancement, client relationship management • Identify improvements in processes and service • Develop client relationship as part of client servicing and persistency management • Handling application submission, account check list, pre-underwriting, contract printing, commission release, new account set-up • Responsible for renewal premiums billing, unsettled premiums, and refund unused premium. • Coordinate claims adjudication • Provide operations support, including but not limited to billing and collection, system and data management, • Implement changes in the terms and conditions of the policy contract according to clients’ requirements • Identify improvements in processes and services. • Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and Risk Management. • Ascertain proper workload distribution, provide technical guidance to junior staff, equip team with proper skills through participation in company training/development programs, and develop a second in line in Group Admin. • May be assigned other duties/responsibilities from time to time from management

• Bachelor degree in Business related field is preferred • Over 2 years combined working experience in Customer Service, Process Improvement, Decision Making, Process management, Developing Standards • Customer service background • Computer literate in MS Word, Excel and PowerPoint • Possess customer-oriented personality • Excellent interpersonal, communication and problem solving skills • Demonstrate initiative, commitment, and responsibility • Attention to details and accuracy • Service vendors, business partners • Policy owners • Insurance Advisor/Specialist Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by clicking on Click here for current opportunities. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 27 March 2018. Only shortlisted candidates will be contacted.

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