- Reservation and Booking (Online booking, contacting agency, and walk-in guest). - Prepare room occupancy forecast on a daily, weekly and monthly report. - Answer all guest correspondence pertaining to complaints/comments within 24 hours of received. - To assist in the preparation of the Annual Operation Budget, which will form part of the Business Plan. - Plan promotions during low season. - To be demanding and critical to service standards as well as hygiene standards (Restaurant, Room set up, Landscape and staff grooming). - To carry out any other reasonable duties and responsibilities as assigned by Owner.