** Job Responsibilities - Greet and meet all arriving/ departure V.I.P./valued guests/ long stay guest in courteous manner and check them in/out efficiently and ensure their allocated accommodation is satisfactory. - Make daily courtesy calls to all VIPs, complained guests and special request guests. - Inspect all public areas, i.e. - lobby motor court, all exits, elevators, lightings, plants, public phones, flags, etc and ensure department concerned are aware of the problem encountered. - Handle all complaints and ensure that guest complaints/ comments are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. If needed, solicits assistance from Management. - Responsible for night duties, carry out hotel night audit according procedures. - Assist the AFOM/FOM for room assignment and control. In their absence, the Duty Manager will be the alternate-in- charge of the Front Office. - Be familiar with the hotel emergency procedures in regard to fire, bomb threat, evacuation etc. and to ensure maximum safety of guests and employee in case of emergencies. - Perform any other duties as assigned by Front Office Manager.

** Job Requirements - Bachelor Degree in Management or Tourism or related fields - Minimum 3 years of work experience in supervisory level within Front Office Department - Ability to manage multiple tasks and work under tight deadlines. - Organizational skills, management ability, Initiative and ability to work independently. - Advance knowledge of Microsoft office, Internet & Email - Fluency in English and other language is a plus ** Contact Information - Contact Person: Ms. KHUT Kimsour, HR Department - Phone: +855 96 70 55 558 / +855 16 616103 - Email: recruitmentsv@sokhahotels.com - Website: www.sokhahotels.com - Address: Street 2 Thnou, Sihanouk Ville, Kingdom of Cambodia.