SCOPE OF ROLE: To render warm welcome to all guests, and render assistance to guests, and promoting our services (if applicable). - To greet and receive guests, collect payment and also to bid farewell to guests/passengers at the front reception counter. - To assist guests/passengers with their luggage on entry and exit at the lounge. - To page for the availability of showers facility to passengers on queue. - To page for flight departure for contacted airlines. - To carry out meet and greet services whenever instructed by supervisors or manager. - To do periodical checks at the shower rooms, toilets to ensure consistent cleanliness. - To complete and email the Daily Management Report (DMR) and POS Diary to head office. - Must be well verse with the different currency conversion rates. - To assist housekeepers in the clearance of used plates/cups, crockery etc. in the lounge whenever necessary, i.e. when the reception counter is not busy - Must have a good knowledge on general information of the airport, i.e. facilities available, services, shops, and directions to the departure gates. - To be very familiar with flight schedules and assist in flight information whenever required by the passengers. - To be very verse with computer and/or email and Internet services, to assist passengers whenever required to.  To assist in all departments in the lounge. - To cooperate and work in a team towards development, implementation, maintenance and improvements of the quality management system. - To take initiative to identify areas for improvement and participate in continual improvement activities. - To undertake other jobs assigned by superior from time to time.