• Ensure all services staff using queue as a tool to manage and reduce waiting time • Dealing with key account stakeholder • Perform authorization as required • Help to manage the branch team in the absence of the branch manager • Act as a key advocate to existing and potential customers. • Proactively determine customer’s need to actively sell the bank’s full range of product and services. Maximize product usage. • Keep update on product knowledge and polices • Ensure team transactional processing is efficient and accurate. Assist others where needed. • Ensure compliance at all times • Perform other duties as assigned by Branch Manager

• Bachelor Degree in Banking or related field • At least three years, experience as Sales Officer/Teller • Ability to accurately and efficiently process cash transaction (for Senior Teller position) • Demonstrated a strong customer service and sales-oriented personality • Good organizational and time management skills • A strong desire to work in a team and sales environment • Excellent interpersonal and verbal communication skills • Excellent negotiation and internal & external relationship building • Computer literacy in Microsoft Office Word & Excel • English language proficiency, Chinese language is a plus