Primary Responsibilities • Report on the hotels’ website – traffic and revenue generation, promotional content display • Review the hotel’s content and images through conducting regular website audits • Assist with the management of social media (Facebook, Twitter, You Tube, Flickr etc) and create social media content plans • Prepare paid campaigns for social media in partnership with the Area Digital Marketing Manager • Monitor various media for positive and negative comments and discussions about the Hotel (Tripadvisor, Blogs, Forums). Corporate Social Responsibility • Drive the marketing and communication of the Hotel’s CSR commitments • Partake in local CSR events such as city clean-ups • Identify opportunities related to CSR for Talent & Culture team • Prepare a monthly Concierge Newsletter • Create brochures and flyers to promote F&B Events • Update Sales Presentations and collaterals Events Promotion • Prepare monthly eNewsletters about hotel events • Manage the email database and input additional contacts • Prepare collaterals for sales team to assist in the promotion of events • Call/text external partners and guests to inform them of events Brand Projects • Ensure brand compliance with Sofitel guidelines • Assist in the roll-out in new initiatives from regional team

Essential and optional requirements • Excellent oral and written English communication skills • Good interpersonal skills with ability to communicate with all levels of employees • Service oriented with an eye for details • Ability to work effectively and contribute in a team • Good presentation and influencing skills • Multicultural awareness and able to work with people from diverse cultures • Flexible and able to embrace and respond to change effectively • Ability to work independently and has good initiative under dynamic environment • Self-motivated and energetic • Excel • Power Point • Word • Photoshop