• Manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner. • Prospecting new accounts and follow the sales process to convert into ‘producing’ accounts. • Ensure that all accounts are properly updated in system. Maintain up-to-date activity and rate information for each account. Action any group and event enquiry and ensure accurate hand over for follow up. • Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client. • Rates sheets must be accurate at all times. Communicate any obstacles to completing action plans to DOS/DOSM. • To arrange and manage familiarization tours / ocular inspections in line with business needs. • Respond within 24 hours to any Group/banqueting requests, checking space/rates in the system and makes further follow up as necessary..

- Sociable and engaging - Strong negotiation skills - Good personal and interpersonal relationship - Self-driven - Organized - Team-player - Good communication skills in English & Mandarin