− Implement and report on production systems and service operations (T24, mobile financial services [MFS], ATM Switch, reportingsystem), processes and procedures, problems, incidents and escalation management, adhering to information security and ITIL standardsto offer proactive, secure and high quality services − Execute and manage proof-of-concept for automating T24 services, MFS, ATM Switch and reporting system, and submit results to IT − Operations Manager, Head of IT Infrastructure and Operations and other related stakeholders for validation − Monitor T24 operational services, MFS, ATM Switch and reporting system KPIs, and report on exceptions and corrective actions initiated − Lead in coordinating release management and code/application promotion with Applications Development and Support units,ensuring accurate and timely deployment − Troubleshoot problems and propose solutions for issues related to production systems, validate with respective manager before applying the validated solution − Provide third level technical support to T24, MFS, ATM Switch and reporting system and interface with TEMENOS for vendor support to resolve issues based on agreed internal and external SLAs − Manage the installation of patches and T24 version upgrades, maintaining the system at the correct version level product feature offerings and issue resolution needs − Deploy new updates of MFS, ATM Switch, reporting system/SQL scripts from software development team and vendors following ITOperational Guidelines and SLAs − Monitor performance of all applications and propose upgrading or optimizing of support by IT programmer − Administer the RDBMS, and maintain the reporting system and database by archiving data in accordance with proper process and scheduling − Develop, document and implement T24 backup/restore procedures and processes, ensuring proper scheduling, verification, cycles, media, retention, logs, copies and storage policy have been applied.

− Bachelor’s degree in Information Technology or Computer Science or related fields − Minimum 3 years experiences in IT operations and support for CBS and other IT applications production with minimum of 2 years experiences as IT programmer − Experience in CBS, other applications management, Unix scripting, JBOSS, JBASE and close-of-business processes − Able to manage application environment for other teams − Knowledgeable in ITIL/ITSM and best practices methodologies − Good English proficiency