*Greet clients as soon as they arrive and connect them with the appropriate party *Answer the phone in a timely manner and direct calls to the correct offices *Create and manage both digital and hardcopy filing systems for all partners *Make travel arrangements and schedule meetings based on all partners’ itineraries *Deal with bookings by phone, e-mail, letter, fax or face-to-face *Complete procedures when Guests arrive and leave *Prepare bills and take payments *Take and pass on messages to Guests *Deal with special requests from Guests *Answer questions about what the hotel offers and the surrounding area *Deal with complaints or problems *Answer telephone calls and take messages or forward calls *Schedule and confirm appointments and maintain event calendars *Check visitors in and direct or escort them to specific destinations *Inform other employees of visitors’ arrivals or cancellations *Enter customer data and send correspondence *Copy, file and maintain paper or electronic documents and records *Handle incoming and outgoing mail

*Customer Service *Overachieving Attitude *Work Ethic *Verbal and Written Communication *Friendly *Professional *Adaptable *Patience *Problem Solving Skills *Accuracy and Attention to Detail *Integrity *Interpersonal Skills *Telephone Skills *Microsoft Office Skills *Listening *Professionalism *Customer Focus *Organization *Handle Pressure *Supply Management