- Report to work in good time before commencement of shift. - Develop a thorough knowledge of rooms configuration – locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotion etc. - Go through relevant information about arrivals during shift, VIP, Regular guest, group, etc. rooms’ situation and functions. - Greet guest courteously upon arrival. - Responsible for obtaining proper payment details and other registration information from the guest. - Assign adequate room as per reservation and request from guest. - Advise all guest of their room numbers and room rates (Rate should not be enclosed from TA) - Prepare key wallet, with room number, shuttle bus schedule. Explain use of elevators and room key and wish a pleasant stay. - Promotes all information about in-house restaurants and facilities by using up-selling and suggestive selling techniques. - Enter the guest details in the guest profile in computer, with any special requests when applicable. - Keeps an accurate room status at all times - Handle complaints efficiently and promptly - Actively participates in group/crew rooming - Handle guest needs, inquiries and request - Update the FD log book in which all essential information and of Resolve guest complaints, without involving Shift Leader if possible. When needed, refer the matter to the Shift leader or DM. - Complies with hotel Health, Safety and Hygiene policy - Report all complaints and/or comments to Management - Maintain good working relations with all departments about arrival, departure, or any other special requests - Take personal responsibility on guest request and follow up with relevant department to ensure the request has been acted upon. - Handle guest check-out according to hotel procedure, to ensure correct payment. Know and understand the importance of correct procedures regarding cash payment, credit card, cheques, foreign currency and billing. - Handle walk-in reservation if Reservation Office is closed. Seeking for permission with Supervisor if needed. - Maintain the Front Desk area and back office clean and tidy. - Delivery high quality service to guest - Seek opportunity to continually improve guest service - Identify VIP, regular and long stay guests; develop rapport to offer personalized service and assistance. - Keep hotel information confidential at all times

- Relevant Degree - Very good in English with excellent Guest Relation Skills. - Positive attitude and willingness to learn and grow. - Minimum one year related working experience - Good team player and corporate attitude ** Contact Information - Contact Person: Ms. KHUT Kimsour, HR Department - Phone: +855 96 70 55 558 / +855 16 616103 - Email: recruitmentsv@sokhahotels.com - Address: Street 2 Thnou, Sihanouk Ville, Kingdom of Cambodia.