•Accept and register bookings for DHL services; •Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction; •Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices; •Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands; •Liaise with other departments on quick and efficient solution of customer issues and queries.

•Bachelor Degree in Business, Marketing, Sales, Communications, or related field is required; •Good command of English and Chinese would be an advantage; •Must be confident, reliable, friendly, and people-oriented; •Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable); •Experience in Customer Contact Center or sales is an asset. HOW TO APPLY: Interested candidates shall submit application (CV & Cover Letter) to DHL Express (Cambodia) Ltd. at: -Country Office - Unit 575 A-B-C of California Social House 571 – 575, Russian Federation Boulevard, Phnom Penh, Cambodia -Telephone: 023 992 618 (Ext: 814 & 822) -E-mail: kh.recruitment@dhl.com