** Job Description: - Assume Receptionist & duties. - Assist the Function of fitness One and Cashier ** Primary Duties - Perform the role of Receptionist in the operation of FitnessOne. - Consult regularly FitnessOne logbook to be self-updated and follow up. - Represent the Management try to solve guest complaints concerning services from all areas as of operation, guest requests and comments (especially after office hours) and report to executive management and colleague. - Record accurately all complaints, incidents accidents and problem solved into the logbook for respective Department Head’s attention in order that they can follow up properly. - Ensure that the FitnessOne area is clean and tidy at all times. - Answering the phone calls courteously. - Moreover, maintain FitnessOne and Stationary are well stock. - Perform other tasks as directed from Assistant Manager and Executive Management. - Exercise proactive thinking and be able to adapt to change. - Make alternative plans when reacting to problems. - Making necessary decisions that are representing to the hotel management for the benefit of the company. - Create opportunities to gain feedback from guests and look for way to upgrade our services constantly. - Develop and maintain closely business contacts from guests to provide personalized service whenever possible. - Be very conversant with information of interesting and popular places in Cambodia. - Coordinate with Security Department to ensure guest safety and secure. - Coordinate with other relevant departments to ensure and meet the guest requirements.

- Must have complete knowledge of policies and procedures set by the hotel Management. - Must have complete knowledge of all in-house functions, facilities, activities and promotions in the hotel. - Be familiar of accounting procedure for night audit purpose. - Must have good working relationship with all level of staff. - Must ensure protection of property, guest privacy, and security.