-Ensure front desk is tidy and has all necessary stationery and material. -Train, supervise and support office staff, including receptionists, Night Auditor and call center agents. -Schedule shifts. -Ensure timely and accurate customer service. -Handle complaints and specific customers requests. -Troubleshoot emergencies. -Ensure proper mail distribution -Prepare and monitor office budget -Keep updated records of office expenses and costs Ensure company’s policies and security requirements are met. -Ensuring the front desk provides a professional and friendly service for customers. -Liaising with other departments.

-Proven work experience as a Front desk manager or Reception manager. -Hands on experience with office machines. -Thorough knowledge of customer service, office management and basic bookkeeping procedures. -Proficiency in English. -Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills. -Good organizational and multitasking abilities. -Problem solving skills. -High School diploma; additional certification is a plus.