- Oversee all network operations to ensure the highest possible availability, and quickest possible resolution when issues arise - Act as the top Technical point of contact for customer issues - Liaise with Operations and Sales teams as needed in support of the customers - Plan and implement transition to a 24-hour Network Operations Center - Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure - Devise and establish policies, procedures and the systems to support the implementation of strategies set by upper management - Inspect the use of equipment and software to ensure functionality and efficiency - Identify the need for upgrades, configurations or new equipment or systems and report to upper management - Supervise Analysts, Engineers and other professionals and provide guidance

- Proven experience as Network Manager, Operations Manager, or similar role - Fluency in both Chinese and English, Khmer language skills a plus - Proven hands-on network engineering experience - Experience in analysis, implementation and troubleshooting of network systems - Sound understanding of network systems, equipment, software and supporting systems - Deep understanding of networking protocols (e.g. BGP, OSPF, 802.11, QoS, etc.) - In-depth familiarity with network equipment (e.g. routers, switches, firewalls, GPON, etc.) - Solid understanding of the OSI or TCP/IP model - Experience with monitoring, network diagnostic and network and BI analytics tools - Experience in controlling network technology budget - Excellent organizational and leadership skills - Outstanding communication abilities - CCNA (or equivalent such as JNCIA, HCNA, etc.) or higher, or adequate proven work experience - University degree in Computer Science or a related subject or equivalent work experience