- Monitor performance and ensure system availability and reliability - Monitor network and system resource utilization - Provide first-level support and troubleshooting to resolve issues - Work within established policies and procedures - Liaise with customers and other technical personnel for problem resolution

- Good written and spoken English language skills - Chinese language skills a plus - Excellent customer relations skills - Maintains a professional attitude at all times - Basic understanding of networking - Basic understanding of the OSI or TCP/IP model - Experience with monitoring, network diagnostic and network analytics tools - University degree in Computer Science or a related subject or equivalent work experience