-Determine work procedures, prepares work schedules, and expedites workflow of subordinates; assign duties and examines work for preciseness, neatness, and conformance to policies and procedures; study and standardize procedures to improve efficiency of subordinates. -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. -Adjust errors and responds to concerns. -Keep records of room availability, rates, etc. -Make, confirm and cancel reservations, usually over telephone, fax or other reservation system. -On a daily basis, complete travel agent commissions, complete Priority Club updates, block rooms for V.I.P.’s, and “sets the house” (balances and assigns rooms). -Track and bill “no-show” guests. -Understand and enforce hotel and company credit policies. -Utilize yield management polices to maximize revenue and occupancy and work closely with sales department to implement strategies to maximize room revenue. -Other duties as assigned.

- Ability to use personal judgment and specialized knowledge to give people information. - Communicate well with many different kinds of people. - Ability to change easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.