•Accept and register bookings for DHL services •Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction. •Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices. •Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands. •Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries. •Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces.

•Bachelor degree in Business, Marketing, Communications, or related field is required. •Fluent in Speaking/Reading/Writing English is required. •Fluent in Speaking/Reading/Writing Khmer is required •Good communication in Mandarin Chinese is an advantage. •Be confident, friendly, and people-oriented. •Telephone skills, conflict resolution skills, technical skill are an advantage •Experience in Customer Contact Center is an asset. Interested candidates should submit their application at our DHL Express (Cambodia) Ltd. office, at plot 174 & 175, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh or via email address kh.recruitment@dhl.com. Shall you have any inquiries regarding the post, please contact 023 992 618 (Ext: 814 & 822). Only short listed candidates will be notified.