1. Accept and register bookings for DHL services; 2. Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction; 3. Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices; 4. Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands; 5. Liaise with other departments on quick and efficient solution of customer issues and queries.

1. Bachelor Degree in Business, Marketing, Sales, Communications, or related field is required; 2. Good command of English and Chinese would be an advantage; 3. Must be confident, reliable, friendly, and people-oriented; 4. Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable); 5. Experience in Customer Contact Center or sales is a plus. Working time: 8:00 AM ～ 5:00 PM Holiday: Saturday (half day) / Sun / National holiday Salary: $ 300 ～ $ 350 *Benefit: 1. Insurance 2. NSSF 3. Salary Increase 4. Bonus 5. Traveling Allowance 6. OT Allowance HOW TO APPLY If you are interested in this recruitment, Please click and submit your CV! ADD: #298, Monivong Blvd., Tous Les Jours Monivong Building 1st floor, Phnom Penh TEL: 023 964 864 / 010 234 450 / 098 224 783 Email: reception@cdl-consultant.com