• Install internet connection and other communication connections for customer following to procedures; • Resolve technical issues for customers on the phone and by visiting the customer’s site; • Keep records of service to customers; • Keep track of company stock/equipment and property; • Escalate and report issues and concerns to supervisor and manager as required; • Perform professional communication with customers by face to face, on the phone and email; • Provide details of potential customers or upgraded sales leads to the Sales Team; • Follow up processes, policies, and procedures; • Any other related tasks as assigned from time to time by Manager

• Bachelor Degree in Computer Science or other related fields; • At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies; • Experience with common computer operating systems and Internet related Applications eg; Microsoft Windows, Internet Explorer, Emails; • Be good at speaking and writing in English; • Ability of Chinese Speaking is a MUST; • Be good at communication, initiative, patient, and problem solving