-Play a role as a link between guest and management -Responsible for training, appraisal and coaching of staff -Compile relevant statistical and monthly reports as required -Assist in periodical check on money and operational matters -Responsible for the maintenance of financial records at the front desk -Check and maintain standards by personal review and surveillance of guests’ comments -Perform any other duties required by Manager/Assistant Guest Service Manager

-At least 1-2 year experienced at similar position. -Knowledge of Microsoft Office eg. MSWord and MSExcel. Good coordination skills, meticulous, organized, neat and diligent. -Able to converse well in English.