Job Purpose: To provide a professional customer service to the company’s client and ensure that all customer’s feedback or complaint are effectively addressed and work closely with all relevant stakeholders to improve the customer service that may necessary. I. Job Description - Major Accountabilities: 1. Handle the customer question, complaints and billing with the highest degree of courtesy and professionalism. 2. Offers alternative solutions where appropriate with the objective of retaining customer's benefits. 3. Handle work transactions in connection with activation of new customer accounts in BS2 system. 4. Answers customer requests or inquiries concerning services, billing, claims, and reports problem areas. 5. Responsible for improving customer retention through programs and service provided to the Customer. 6. Make recommendations according to customer’s needs on features, accessories, and upgrades service plan. 7. Respond to customers in a polite and courteous manner, especially in stressful situations.

Education and Experience: 1. Bachelor's degree graduated. 2. At least 1 years working experienced with related field. - Minor Qualification: 1. Language proficiency in English, Chinese speaking ability is an advantage, 2. Good computer knowledge – MS Office. 3. Experience with ISP/telecom/IT market is advantaged. 4. Previous customer relation (telephone support) experience. 5. Excellent telephone manner. 6. Strong customer focus with experience with superior negotiation skills and billing skills. 7. Excellent interpersonal skills.