- Part Time - 27 hours per week - Flexible work arrangement - Based in Phnom Penh **About the role Inbound Contact Centre is responsible for providing back office support to the bank departments. The Contact centre consultant will also perform administrative and customer service tasks for internal customers with the same level of service professionalism provided to our external customers. ** Key accountabilities include – - Ensure compliance with bank policies and procedures and local statutory requirements to minimize any potential loss to the bank - Provide a unique experience of superior customer service by using 5-star service and great competencies to handle the call - Provide answers to the customers at the first point contact by answering any general enquiry, providing the needed information, or refer customer to the right person - Satisfy customer’s request by taking appropriate action to solve the issue - Support the other departments as internal customers by providing them highly professional support - Leverage sales opportunities and refer the customer to the branches - Handle customer complaints or refer them to appropriate area for action - Keep customers up to date with the progress of any escalated enquiries - Create an environment which is easy and friendly whilst on the phone and promotes active selling

To be successful in this role, you will ideally bring the following – - Excellent in English and other languages is a plus - Experiences in a contact centre and with sales targets is an advantage - Strong customer service skills, commitment, and a desire to satisfy the customer - Good listening and problem solving skills - General PC literacy and keyboard skills - Demonstrate high level interpersonal and communication skills We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you. To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. ** HOW TO APPLY Interested candidates are required to send their CV to anzrjobs@anz.com or you may apply for this role by visiting ANZ Careers Page. For more information, please contact us: Tel: 023 999 000 (Recruitment Team - Extension number: 1111) Deadline of application: 15 October, 2018