-Responsible for ensuring the overall achievement of branch sales and service goals -Responsible for the overall sales and marketing activities at the branch, including promotional campaigns and new product roll-outs -Leads by example modeling the behaviors of the GOLDEN rule; communicates the rule, encourages, motivates and requires all staff adherence to the same -Ensures that quality customer service is provided in a professional, prompt and courteous manner -Ensure portfolio quality is controlled at all times -Identifies customer needs and appropriately recommends products and services -Responds to customer inquiries and/or complaints taking the necessary actions to achieve customer satisfaction -Develops and maintains relationships with all relevant community government officials, and local authorities -Participates in community activities promoting AMK's brand and visibility -Identifies target markets; develops and implements a branch expansion strategy -Ensures the branch’s operational integrity; monitors potential risks and reports suspicious activities and/or violations promptly -Assigns and delegates responsibilities to branch staff and holds them accountable for meeting standards of production, accuracy and completion -Responsible for planning and continuously monitoring staff level requirements, participating in recruitment and selection, daily scheduling of branch staff, providing for and/or coordinating training and development, completing performance appraisals, resolving staff conflicts, disciplining and participating in the rewards and recognition decision-making process -Ensures timely and accurate preparation and maintenance of all recordkeeping requirements and delivery of all operational and management reports required -Responsible for the full and effective compliance with all applicable regulatory requirements as well as AMK’s policies, procedures, practices, guidelines, directives, internal controls and/or instructions applicable to cash management, lending, deposit, money transfer, risk management, human resources, and any and all other areas relevant to branch management, operations and performance -Takes the necessary measures to provide for the safety and security of staff, customers and branch assets -Monitors the physical appearance and condition of the entire branch facility and, when necessary, procures the internal and/or external service providers needed for maintenance and repair,

-Bachelor’s degree required, preferably in business (banking, finance, accounting, economics or marketing) -Three years experience in sales and operations in the microfinance industry -Two years of experience in management and staff supervision -Prior business development experience required, microfinance or banking industry preferred -Good personal computer skills including word processing and spreadsheet software applications; working knowledge of MIS for the microfinance industry -Working proficiency in English Benefits -AMK provides a competitive salary package to the employees -Salary increment rate every year -Khmer new year bonus -Phchum Ben bonus -Retirement bonus -Staff incentive -Staff pension fund -Staff retention bonus -100% medical insurance for employee’s spouse and dependences for local treatment -Staff overseas treatment -Staff accident insurance 24/7days -Staff loan for education purpose with only 2% interest rate per year -Staff housing loan with only 5% interest rate per year -Paternity and Maternity allowance -Annual leave 18 days per year -Staff capacity development and opportunity to promote per job requirement -Working condition in accordance to the Cambodian Labor Law